Shipping FAQs

When will my order ship? 

We ship within 1 - 2 business days of receiving your order. We will send a confirmation message when your order is placed, and another confirmation once it is shipped. 

 

Where do you ship to? 

We ship worldwide.

 

Where is my order shipped from? 

Most orders ship from our Sydney, Australia location, with the exception of our handmade incense from Tibet and India (which ship directly from the supplier to you so we can keep the price low). If you have a question about a particular product please  Contact Us or phone +61 2 9953 9153. 

 

How is My Order Shipped? 

We offer Standard Shipping with Tracking or Economy Shipping without Tracking via Australia Post. If you request tracking with your order the tracking number will be emailed to you as soon as it is available.

 

How Long Will It Take to Get My Order? 

Most orders arrive within 5-10 days from the purchase date. If there is a delay with your order we will contact you as soon as we are aware of it. If you have any questions about the status of an order don't hesitate to contact us by Email or phone +61 2 9953 9153.